Digitizing handover process for package visibility
Designed the digital manifest system for Jio Impetus to tackle shipment visibility issues in fast fashion warehouse. The project focused on replacing manual, paper-based processes with real-time package tracking and transparent handovers. The solution streamlined package management, improved delivery partner coordination, and established operational control, reducing uncertainty in large-scale warehouse operations.
ROLE
Product Designer
SKILLS
UX Research
Product Thinking
Interaction Design
TEAM
Product Manager
Frontend Developer
Backend Developer
INDUSTRY
B2B
TIMELINE
2 weeks
About Product
Jio Impetus aims to reduce timelines in fast fashion industry by streamlining all touch-points from design to delivery. It eliminates delays that directly impact revenue which is critical in fast fashion, where a single day’s delay can render inventory obsolete due to rapidly shifting trends.
The Context
In the current process, warehouse staff manually assemble packages for drivers using error-prone paper manifests. This reliance on physical documents and guesswork creates a significant issues.
Our User
Our User
Below is the key traits of our user - Warehouse staff
Task oriented
LOW LITERACY
Deadline driven
Minimally trained
PROCESS DEPENDENT
HANDLING VOLUMES
Physically fatigued
Visual learners
Operates high chaos
Risk averse
COLLABORATIVE
Non-tech savvy
KEY USER ATTRIBUTES
Core Problem
Based on our findings, we defined our problem statement:
Lack of shipment visibility leading to improper management
Lack of shipment visibility leading to improper management
Pain Points Identified
Paper trails
Paper trails
Current status-quo is to manage shipments using physical manifest leading to confusion and delays
Current status-quo is to manage shipments using physical manifest leading to confusion and delays
No clarity of package availability
No clarity of package availability
Manual management of packages in large scale operations leads to uncertainty of available packages
Manual management of packages in large scale operations leads to uncertainty of available packages
Inefficient use of delivery bandwidth
Inefficient use of delivery bandwidth
Improper planning leads to delivery partners returning with fewer packages, leading to underutilized resources
Improper planning leads to delivery partners returning with fewer packages, leading to underutilized resources
Error-prone manual handovers
Error-prone manual handovers
The process relies on manual checks, with no method to detect wrong or missing packages before dispatch.
The process relies on manual checks, with no method to detect wrong or missing packages before dispatch.
How might we
How might we bring visibility and streamline the package handover process ?
How might we bring visibility and streamline the package handover process ?
Solution
After thorough research and iteration, we landed on a solution that would address our pain points
Tracking packages digitally to ensure accurate handovers
Tracking packages digitally to ensure accurate handovers
Solution breakdown
Centralized system to track all Manifests
Centralized system to track all Manifests
A dedicated dashboard provides a single source of truth for all manifests. It displays real-time statuses for each manifest along with crucial metadata. This gives vendor teams full visibility and control over the entire handover lifecycle.
A dedicated dashboard provides a single source of truth for all manifests. It displays real-time statuses for each manifest along with crucial metadata. This gives vendor teams full visibility and control over the entire handover lifecycle.
Seamless Manifest generation
Seamless Manifest generation
Warehouse staff get an up-to-date list of packages mapped to the selected delivery partner. They can generate a digital manifest removing guesswork and ensuring every handover starts with accuracy.
Warehouse staff get an up-to-date list of packages mapped to the selected delivery partner. They can generate a digital manifest removing guesswork and ensuring every handover starts with accuracy.
Accurate handover via scanning
Accurate handover via scanning
Each package is confirmed at pickup by scanning its unique code, creating transparency and accountability in the handover process.
Each package is confirmed at pickup by scanning its unique code, creating transparency and accountability in the handover process.
Absolute control over manifest packages
Absolute control over manifest packages
If packages become damaged or misplaced after being packed, vendors can remove them in bulk, accelerating manifest finalization.
If packages become damaged or misplaced after being packed, vendors can remove them in bulk, accelerating manifest finalization.
Verified and secure handover process
Verified and secure handover process
Delivery partner details are validated, and vendor consent is recorded to ensure accurate handoff and mutual transparency.
Delivery partner details are validated, and vendor consent is recorded to ensure accurate handoff and mutual transparency.
Flexible closure of manifest
Flexible closure of manifest
Vendor must either add unscanned packages or remove them. The primary action prioritizes scanning completeness, while the secondary option handles exceptions. This design ensures vendor consciously address missing packages before closing the manifest.
Vendor must either add unscanned packages or remove them. The primary action prioritizes scanning completeness, while the secondary option handles exceptions. This design ensures vendor consciously address missing packages before closing the manifest.
Challenges faced
Challenges faced
Below are the broad challenges faced throughout designing
Managing complex scanning workflows
Managing complex scanning workflows
Designing the detailed manifest screen was tricky as each AWB could contain multiple packages. The UX had to clearly separate scanned vs. unscanned packages, while ensuring all packages were scanned before closing. Balancing this complexity in a single screen required careful interaction design.
Designing the detailed manifest screen was tricky as each AWB could contain multiple packages. The UX had to clearly separate scanned vs. unscanned packages, while ensuring all packages were scanned before closing. Balancing this complexity in a single screen required careful interaction design.
Driving adoption from paper to digital
Driving adoption from paper to digital
Transitioning vendors from familiar paper manifests to a digital system was a key challenge. The UX had to feel intuitive and natural, ensuring that digital flows were faster to encourage adoption without resistance.
Transitioning vendors from familiar paper manifests to a digital system was a key challenge. The UX had to feel intuitive and natural, ensuring that digital flows were faster to encourage adoption without resistance.
Simplifying for non-technical users
Simplifying for non-technical users
Creating an interface simple enough for non-technical warehouse staff and delivery partners required intuitive interaction patterns and clear language. We prioritized visual cues over text, and robust error handling to ensure confidence and reduce mistakes.
Creating an interface simple enough for non-technical warehouse staff and delivery partners required intuitive interaction patterns and clear language. We prioritized visual cues over text, and robust error handling to ensure confidence and reduce mistakes.
Projected Outcomes
Projected Outcomes
While the manifest flow is still in development, the expected outcomes focus on eliminating handover errors and paperwork-related disputes through real-time validation and a fully digital audit trail.
While the manifest flow is still in development, the expected outcomes focus on eliminating handover errors and paperwork-related disputes through real-time validation and a fully digital audit trail.
Ending Note
Ending Note
Curious to know more about the project? If you'd like me to walk you through our process more in depth, feel free to reach out to me
Curious to know more about the project? If you'd like me to walk you through our process more in depth, feel free to reach out to me
Digitizing handover process for package visibility
Designed the digital manifest system for Jio Impetus to tackle shipment visibility issues in fast fashion warehouse. The project focused on replacing manual, paper-based processes with real-time package tracking and transparent handovers. The solution streamlined package management, improved delivery partner coordination, and established operational control, reducing uncertainty in large-scale warehouse operations.
ROLE
Product Designer
TIMELINE
2 weeks
TEAM
Product Manager
Frontend Developer
Backend Developer
SKILLS
UX Research
Product Thinking
Interaction Design
Other Works
ALL RIGHTS RESERVED
© 2026
Other Works
Let’s build something
meaningful together
ALL RIGHTS RESERVED
© 2026
Let’s build something
meaningful together
ALL RIGHTS RESERVED
© 2026